If you received an email about a refund from Nebraska Medicine, you may have questions about the process. Below are answers to common questions to help you claim your refund.
Why did I receive this email?
Our records show that you are owed a refund. Nebraska Medicine partners with Commerce Bank to process refunds securely and efficiently.
Is this email legitimate?
Yes. Refund emails come from donotreply@commercebank.com and include a link to our secure payment portal.
How do I claim my refund?
Click the link in the email and confirm your identity. Then, choose how you’d like to receive your refund. You will have 7 calendar days to complete the online portal process.
What payment methods are available?
You can receive your refund through:
- Direct to debit
- Direct deposit
- Paper check
How do I know my information is secure?
The payment portal follows strict security and privacy standards. For added security, log in from a personal (not shared or public) device.
What happens if I don’t claim my refund?
If you don’t claim your refund within 7 days, we will mail a paper check to the address on file.
I’m having trouble logging in. What should I do?
- Double-check your phone number, zip code, and date of birth.
- Make sure you are logging in within 7 days of receiving the email.
- If you get locked out after too many attempts, your check will be mailed automatically.
Can I change my payment method after selecting one?
No. Once you complete the process, your selection cannot be changed.
Can I update my mailing address for a paper check?
Yes. If you choose a paper check, you can update your mailing address by calling Nebraska Medicine customer service.
Need help?
If you have not received your refund within 30 days or need help, contact us at 402.559.3140 or 888.662.8662 or pfsquestions@nebraskamed.com.